Frequently Asked Questions

What is the difference between a prepaid card and a regular credit card?

The prepaid card looks similar to a MasterCard credit card; both have the MasterCard trademark and hologram. And merchants accept it just like any other MasterCard credit card. The only difference is that the prepaid card doesn't have a credit line and any transaction effected on the card will be automatically deducted from the remaining available money on the card.

Why it is safer than carrying cash?

When cash is lost, it's gone forever. But if your card is ever lost or stolen, you are protected with. Your card will be replaced and the money balance will be transferred to the new card. To get your card replaced, make sure to memorize your card number or to keep it in a safe place.

What if my card is lost or stolen?

Call us right away on 01/212120 Identify yourself Give your card number Ask to stop your card and replace it with a new one Ask to transfer the remaining balance from the old card to the new one

How can I benefit from my savings?

In case you have saved on your card unspent small amounts from month to month, their total will be added up to your available balance and you can use it anywhere you want or withdraw it from any ATM or Bank Audi branch.

How do I buy something that costs more than what is available on my card?

You can use all the amount on your card and the rest of the bill you can pay it in cash.