The Personal Concierge Service will act as your private secretary, providing you with all types of information, services and assistance to plan your business or leisure trips.
This service is available 24 hours a day, 7 days a week.

Travel Assistance Service
This service gives you excellent references in selecting travel options that suit your need.
• Coordination of itinerary and tours
• Requirements regarding visas, passports, entrance permits, immunization records and documentation
• Weather information
• Currency exchange rates
• Maps
• Information on the country and its major cities
• Information on the traditions of the places you will be visiting
• Flight reservation and confirmation
• Hotel reservations
• Car rental reservations and arrangements, including luxury cars
• Arrangements to purchase and send gifts
• Urgent messages transmission
• Translation Services

Emergency Assistance Service
This service offers you the worldwide emergency assistance that you may need.
• Urgent card replacement
• Emergency cash advance
• Lost baggage assistance
• Doctors' and hospitals' referrals to the nearest location
• Attorneys' referrals

Entertainment Service
This service offers you entertainment information.
• Information about schedules and tickets for the opera, ballet, theaters, concerts, cultural events and other activities
• Information and reservations for special shows
• Sport events information
• Restaurant information and reservations
• Information and reservations for night life events
• Tours and visits to places of interest
• Recommendations, schedules and reservations of tennis, racquetball and golf courts.
• Recommendations and reservations in spas, fitness centers and sports clubs
• Information about the special sports you may practice in the area.

Gift and Shopping Service
This service helps you in your day to day needs.
• Delivery of flower arrangements, baskets and gifts.
• Suggestions and tips for gifts
• Location of hard to find items
• Information on the best shopping places/areas

Business Service
It will help you plan your business.
• Recommendation of conference rooms in hotels or
• executive centers
• Interpreters and translators
• Urgent messages transmission
• Delivery of documents
• Equipment rental (computers, phones, etc.)
• Information on etiquette and protocol rules
• Referrals to obtain support services and legal advice

How does the Concierge Service work?
Personal Concierge Representatives are available, any time day or night, to provide you with any information or assistance that you may need.

By Phone :
In Lebanon
Call Bank Audi at
01 - 21 99 41

Outside Lebanon
Call
00 44 20 8762 8113

Online:
Send an e-mail to the Concierge Service at:
infiniteconcierge@internationalsos.com

For your convenience, the cost of any service or goods acquired by you through the Personal Concierge Services such as the cost of gifts, shopping, tickets, tours, etc. will be charged directly to your Visa Infinite card.