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Dear Customer, At Bank Audi, we value your feedback and comments, they help us improve our services in order to serve you better. Fill in this questionnaire and get the chance to win a gift card with a value of $500. All personal data provided to us is treated as private and confidential. First Name* Last Name* Email Credit Card Number (last 6 digits)* Fields marked with * are mandatory Satisfaction Very satisfied Some what satisfied Not satisfied Are you satisfied with the existing Bank Audi credit card application process? Are you satisfied with the Acceptance of Bank Audi credit card in Lebanon and Overseas? Are you satisfied with your existing Credit Card limit? Are you satisfied with the delivery time of your new / renewed credit cards? Are you satisfied with the delivery time of your monthly statements? Are you satisfied with the courtesy level of Bank Audi Branch Sales staff ? Are you satisfied with the response time of Bank Audi Call Center staff ?(e.g number of rings after which the call was answered) Are you satisfied with the courtesy level of Bank Audi Call Center staff ? Awareness Are you aware of the various Benefits that accompany Bank Audi credit cards?(Please mark only the items you are aware of) Audi Assist Purchase Protection Insurance Concierge Service Installement at 0% interest SMS Alert IAPA Auto Rental Insurance 24-Hour Help Desk Priority Pass E-Statement Priority Traveler Travel Accident Insurance Year-End Summary Statement Balance Transfer Facility with reduced interest of 0.75% I was not aware of the above benefits Are you aware of 'Audi Rewards' program? Yes No If Yes, did you like it? Yes No     Why? Are you satisfied with the range of gifts & rewards? Satisfied Not Satisfied Why? Are you aware of 'Audi Card Portal'? Yes No If Yes, did you like it? Yes No    Why? Did you find the information you are looking for helpful? Yes No Complaints Where do you normally direct your card related Inquires and Complaints? My branch The Call center at 01-212120 Customer Services at 01-219941/2 Bank Audi Online How would you rate the settlement of your Card related disputes with Bank Audi? Excellent Good Fair Poor How would you rate the ability of our Call Center Staff in Responding and Resolving your card related inquiries and complaints? Excellent Good Fair Poor Perception How do you compare the features that accompany Bank Audi Cards with other banks cards? Better than other banks As good as other banks Not as good as other banks How do you compare Bank Audi Card Loyalty Program with those provided by other Banks? Better than other banks As good as other banks Not as good as other banks Cross selling Does Bank Audi staff provide you details about other Bank Audi Products? All the time Sometimes Not Applicable Refer Bank Audi Would you Recommend Bank Audi Cards to your Friends, Colleagues and Associates? Yes why?   No Please provide us with any other valuable suggestions and feedback to improve our Card services and also specify what additional features will be of interest to you ?
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