Protection against Card Fraud

Protection against Card Fraud

All Visa Infinite and Visa Signature cardholders will be protected against unauthorized transactions or fraudulent use of their card by unrelated third parties through:

  1. POS machines
  2. Telephone transactions
  3. ATM withdrawal(s)
  4. Online purchase(s)

Insurance coverage:

Visa Infinite: USD 3,000 per incident with a USD 5,000 total annual limit.

Visa Signature: USD 2,500 per incident with USD 4,000 total annual limit.

Insurance benefits:

  1. Card loss or theft: for unauthorized charges that occurred 48 hours before clients report a claim.
  2. Visa card remained with clients while the fraud was using their valid card’s information: for unauthorized charges that occurred 2 months before clients report the incidents to the Bank.

Terms with a specific meaning are defined below and shall have the same meaning wherever they appear with an initial capital letter.

Annual Aggregate limit: the maximum amount per cardholder for which an Insurer is liable during the Policy Period.

ATM means automatic teller machine.

Bank account means any bank account for personal use, with a qualified financial institution, against which the account holder can deposit and withdraw money, or, deposit and draw cheques.

Burglary means the unlawful taking of your property, or an attempt thereof, by a person or persons who illegally entered your primary residence, using force or violence, with visible signs of forced entry.

Business: means (i) a trade, profession or occupation including those conducted on a full-time, part-time or occasional basis, or, (ii) any other legal activity in which one is engaged for money or other compensation.

Cardholder(s)/Insured Person(s) mean all individuals who have been issued an eligible card, including secondary or additional cardholders on the same account, in the Territory where such an eligible card is issued by a participating Issuer.

Credit account means any credit arrangement, from a qualified financial institution, for personal use, such as a credit card account or a car/home loan account.

Eligible Card means Visa Signature or Visa Infinite Card issued within the territory.

Eligible Cardholders means the cardholders with eligible cards that are valid, open and in good standing (not cancelled, suspended or delinquent) at the time of claim who shall be entitled to receive payment or such other benefit as is provided for in this Policy.

Insurer means Arab Lebanese Insurance Group, ALIG Building No. 23, Hazmieh, Street No. 801 – ML 12103 – Lebanon.

Lost means no longer in cardholders’ possession due to having been (i) inadvertently misplaced, or, (ii) in an irretrievable place.

Payments: mean a payment to be made under the terms and conditions of the policy by an insurer.

Per Occurrence Limit means the maximum amount of benefit payable under the policy for any single covered loss occurrence.

Policy means this contract of insurance.

Policy Period means July 1, 2017 to May 31, 2018

Relative means Cardholders’ legally married spouse, legal civil partner, parent, step-parent, parent in-law, grandparent, child, stepchild, legally adopted child, grandchild, brother, brother in-law, sister, sister in-law, son in-law, daughter in-law, uncle, aunt, niece, nephew, and first cousin.

Rewards Program means a program offered by the Issuer allowing the Cardholder to earn value (points, cash, etc.) and redeem rewards (merchandise, travel, etc.) on the Eligible Card.

Robbery means the unlawful taking of Cardholders’ property, by a person or person(s), by using violence or the threat of violence and who has/have caused, or threatened, physical harm to you, Cardholders’ spouse and or civil partner and/or children under age 21.

Stolen means items that are taken by force and/or under duress or the disappearance of the item from a known place under circumstances that would indicate the probability of theft.

Territory means The Lebanese Republic.

Terrorist Act means the use or threatened use of force or violence against persons or property, or commission of an act dangerous to human life or property, or the commission of an act that interferes with or disrupts an electronic or communication system, undertaken by any person or group, whether or not acting on behalf of or in any connection with any organization, government, power, authority or military force, when the effect is to intimidate, coerce or harm a government, the civilian population or any segment thereof, or to disrupt any segment of the economy. Terrorism shall also include any act verified or recognized as an act of terrorism by the government where the event occurs.

Theft means the unlawful taking of property from Cardholders’ care and or custody without consent, with the intent of gain, as a result of a Robbery or a Burglary.

War means any declared or undeclared war or any warlike activities, including the use of military force by any sovereign nation to achieve economic, geographic, nationalistic, political, racial, religious or other ends.

We, us, and our means Arab Lebanese Insurance Group, ALIG Building No. 23, Hazmieh, Street No. 801 – ML 12103 – Lebanon.

You means Eligible Cardholders and beneficiaries of the insurance coverage.

Your means belonging or pertaining to you.


This insurance will cover the following, up to the Cardholders’ per occurrence and Annual aggregate limits listed.

  1. If Cardholders’ Eligible Card is lost, or is the object of a theft, we will reimburse the Cardholder for the unauthorized charges, for which the Cardholder is responsible, on Cardholders’ Eligible Card, in the 48 hours prior to the Cardholder first reporting the event to the Issuer(s).
  2. If the Cardholders’ Eligible Card is still in the Cardholders’ possession and unauthorized charges are made on the Cardholders’ Bank Account and/or Credit Account, through: (i) in-store, (ii) telephone, (iii) ATM withdrawals, and/or (iv) online purchase(s), using Cardholders’ Eligible Card information, the Insurer will reimburse the Cardholder for the unauthorized charges, for which the Cardholder is responsible, which are incurred in the two (2) months prior to the Cardholder first reporting of the event to the Issuer(s).

This Policy does not cover:

  1. Costs other than those listed in the “COVER” section.
  2. Additional losses that occur due to your failure to comply with obligations as listed in the CONDITIONS section.
  3. Unauthorized charges made on the Eligible Card that was lost or the object of Theft, more than 48 hours prior to Your first reporting the event to Your Eligible Card issuer(s).
  4. Unauthorized ATM withdrawals that were made more than two (2) months prior to your first reporting the event to Your Eligible Card Issuer(s), Bank Account issuer(s) and/or Credit Account issuer(s).
  5. Unauthorized charges made on Your Eligible Card if your Eligible Card has not been Lost, or the object of Theft, more than two (2) months prior to Your first reporting the event to Your Eligible Card issuer(s).
  6. Charges incurred by a resident of Your household, or by a person entrusted with Your Eligible Card;
  7. Losses that do not occur during the Policy Period.
  8. Losses that result from, or are related to, Business pursuits including your work or profession.
  9. Losses caused by Your, or Your Relatives’, illegal acts.
  10. Losses that You have intentionally caused.
  11. Losses that result from the intentional actions of a Relative, or actions that a relative knew of or planned.
  12. Losses due to war, invasion, act of foreign enemy, hostilities or warlike operations (whether war has been declared or not), civil war, rebellion, revolution, insurrection, civil commotion, uprising, military or usurped power, martial law, terrorism, riot or the act of any lawfully constituted authority or vandalism of any kind.
  13. Losses due to the order of any government, public authority, or customs’ official.
  14. Losses to multiple cardholders due to any kind of single system-wide failure, malware, theft, misuse, mishandling and/or data hack of any data and/or databases and/or other forms of storage under the control of financial institutions, merchants, retailers or payment system providers for which they are responsible and/or liable and/or have relevant corporate insurance protection in place.

This Policy will only insure the Policyholder’s liability under the following conditions:

  1. Cardholder must comply with all Terms & Conditions by which Cardholders’ Eligible Card(s) is/are issued.
  2. Insurer will only pay for unauthorized charges for which Cardholder is responsible under the Terms & Conditions of the Cardholders’ Eligible Card(s).
  3. Cardholder must submit evidence to Insurer that unauthorized charges were made from Cardholders’ Bank account or Credit account.
  4. Cardholders’ account must be valid and in good standing for coverage to apply; the benefits will not be paid if, on the date of occurrence, on the date of claim filing, or on the date of would-be claim payment, the Cardholders’ account is in delinquency, collection, or cancellation status.
  5. Coverage will be voided, whether before or after the loss, if Cardholder willfully concealed or misrepresented any material fact or circumstance concerning this insurance or provided fraudulent information to Insurer.
  6. Cardholder must use all reasonable means to avoid future loss at and after the time of loss.
  7. If we make any payment or otherwise make good any loss applying under this policy, We shall be subrogated to all Cardholders’ rights of recovery against any other person or persons and You shall complete, sign and deliver any documents necessary to secure such rights. You shall not take any action following a loss to prejudice such rights of subrogation.
  8. In any action, suit or other proceedings where We allege that by reason of provision of any exclusion which may be applicable, any loss or damage is not covered by this policy, the burden of proving that such loss or damage is covered shall incur on You.
  9. For each of the coverages, regardless of the number of claims made individually or in aggregate, the Insurer will pay up to the maximum amount per occurrence and per annual aggregate as shown on this policy.
  10. Coverages provided by this policy are in excess; this means that if, at the time of occurrence, You have other valid and collectible insurance - such as, but not limited to, homeowner's, contents’, renter's, health, travel, accident or medical insurance – this policy will only cover that amount not covered by such other insurance, up to the limits of the specific coverage as shown in the terms and conditions.
  11. We have no duty to provide coverage under this policy unless there has been full compliance with the duties that are detailed in each policy section.

Please read these Terms and conditions to know exactly what is, and is not covered, noting particularly any conditions, limitations and exclusions.

Making a claim

A written notice of claim must be given no later than 30 days from the date of the incident. Failure to give notice within 30 days from the date of the incident may result in a denial of the claim. Notice should be sent to

You will need to provide:

  1. Your name.
  2. First 9 digits of Your covered card number.
  3. Your address.
  4. The section under which you wish to make a claim.

We will then issue You a claim form and give you further instructions. You will need to complete, sign and return the claim form to Us with all the following documents within 30 days of making the original claim:

  1. A copy of the original written police report, if applicable.
  2. Cardholder’s statement of account showing the account is open and in good standing at the time of making the claim.
  3. Any other relevant documents We may ask You and/or the Policyholder to provide.

We are dedicated to providing a high quality service and want to maintain this at all times. If You are not happy with Our service, please contact Us, quoting the first 9 digits of your card number and/or claim number, so we can deal with the complaint as soon as possible. Our contact details are:

Arab Lebanese Insurance Group, ALIG Building No. 23, Hazmieh, Street No. 801 – ML 12103 – Lebanon.

In the event that You remain dissatisfied, You can refer the matter to The Insurance Control Commission (ICC). Their contact details are:

The Insurance Control Commission (ICC)

Riad el Solh - Syria Strt, Lazarieh Bldg, Block A4, 6th Floor, Beirut, Lebanon

Telephone: +961 1 980823/4/5

Fax: +961 1 980826


The Personal Information You provide

Arab Lebanese Insurance Group is the data controller and We accept fully our responsibility to protect the privacy of customers and the confidentiality and security of Personal Information entrusted to Us. In this notice, where We refer to Personal Information, this means any information that identifies an individual and includes any sensitive Personal Information (e.g. information about health or medical condition(s)). Where We refer to ‘You’ or ‘Your’ Personal Information, this will include any information that identifies another person whose information You have provided to Us (as We will assume that they have appointed You to act for them). You agree to receive on their behalf any data protection notices from Us. We will use Your Personal Information for the purpose of providing insurance services. By providing Personal Information, You consent that Your Personal Information, will be used by Us, Our group companies*, Our reinsurers, Our service providers/ business partners, and Our agents for administration, customer service, claims handling, assistance services, customer profiling, and for management and audit of Our business operations. We may also pass Your Personal Information to other insurers and regulatory and law enforcement bodies for the prevention of fraud, financial crime or where the law requires us to do so.

We will not share Your sensitive Personal Information unless We have either specific consent from You or Your nominated personal representative or We are required to do so by law. We may transfer Your Personal Information to other countries which may not have the same level of data protection as your home country, but if We do, We will ensure appropriate safeguards are put in place to protect Your Personal Information.

For questions regarding Your Personal Information, please contact:

Arab Lebanese Insurance Group, ALIG Building No. 23, Hazmieh, Street No. 801 – ML 12103 – Lebanon.


Unless You have informed Us otherwise, We may contact You to let You know about any goods, services or promotions that may be of interest to You. If You decide You would prefer not to receive promotional information from Us, You can contact:

Arab Lebanese Insurance Group, ALIG Building No. 23, Hazmieh, Street No. 801 – ML 12103 – Lebanon.

But if You do, You may miss out on special promotions.

*Our reinsurers and their affiliates are the Chubb Group of companies, wholly owned subsidiaries of the ultimate parent company, Chubb Limited, a company registered in Switzerland and listed on the New York Stock Exchange.